Effective Date: 25 April 2026
SMARCYCLE Pty Ltd ("SMARCYCLE", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and services.
This Privacy Policy applies to all SMARCYCLE websites, mobile applications, and services.
It does not apply to third-party websites, services, or applications that may be linked from our platform. Those third parties operate under their own privacy policies.
We may collect personal information including:
· Full name
· Email address
· Phone number
· Date of birth
· Account login details
· Payment and billing information
· Government-issued ID (where required for compliance or verification)
· Location data (see Section 6)
You may choose not to provide certain information, but this may limit your access to our services.
We automatically collect certain technical and usage data, including:
· IP address
· Device type and operating system
· Browser type
· Usage activity within our app or website
· Referral URLs
This information is generally anonymised and used for analytics and system improvement.
We collect information in several ways:
· Directly from you (e.g. registration, bookings, support requests)
· Automatically through cookies and similar technologies
· From third-party services (e.g. login integrations or payment providers)
We use cookies and similar technologies to:
· Improve user experience
· Remember preferences
· Analyse platform usage
You can disable cookies through your browser settings, however some features may not function properly.
We use your personal information to:
· Provide and operate our services
· Process bookings and payments
· Verify your identity
· Communicate with you (including service updates and support)
· Improve our products and services
· Conduct research and analytics
· Comply with legal obligations
We may also send marketing communications where permitted by law. You can opt out at any time.
SMARCYCLE may collect real-time location data from your device to:
· Locate vehicles (e.g. e-bikes)
· Track trips
· Improve service delivery and safety
Location data is used only for operational purposes and is not publicly disclosed.
We may disclose your personal information to:
· Service providers (e.g. payment processors, hosting providers)
· Business partners assisting in service delivery
· Regulatory authorities where required by law
· Law enforcement where legally required
We do not sell or rent your personal information to third parties for marketing purposes.
Your personal information may be stored or processed overseas (e.g. cloud service providers).
Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.
We take reasonable steps to protect your personal information, including:
· Secure servers
· Encryption technologies
· Access controls
However, no system is completely secure, and we cannot guarantee absolute security.
You have the right to:
· Access your personal information
· Request corrections to inaccurate or outdated data
You can do this by contacting us using the details below.
You may opt out of marketing communications at any time by:
· Clicking "unsubscribe" in emails
· Contacting us directly
Our services may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Updates will be posted on our website and/or app.
If you have any questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact:
SMARCYCLE Pty Ltd
Email: sales@smarcycle.com.au
Address: Shop 2 / 275 Wickham St, Fortitude Valley 4006 QLD
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.